Privacy Policy

Tayla’d Care Services (ABN 54 521 198 347) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Practice Standards.

What we collect

Depending on how you deal with us, we may collect:

• your name, contact details and date of birth
• NDIS plan details, goals and funding information
• health, disability and support needs information, which is sensitive information
• details of family members, guardians, nominees or support coordinators
• anything you send us through our website, by email, phone or social media

How we collect it

We collect information directly from you or your representative wherever possible. With your consent, we may also collect it from other providers, support coordinators, health professionals or the NDIA.

How we use it

• to plan, deliver and review your supports
• to keep you and our staff safe
• to manage bookings, invoicing and NDIS claims
• to respond to enquiries and feedback
• to meet our legal, insurance and NDIS reporting obligations

We only collect sensitive information with your consent, or where the law allows it.

Who we share it with

We do not sell personal information. We only share it with people involved in your supports with your consent, such as the NDIA, plan managers or other providers, or where the law requires or allows it, for example to prevent a serious threat to someone’s safety.

Storage and security

We store information securely and limit access to staff who need it. Records are kept for as long as the law and NDIS rules require, then destroyed or de-identified.

Our website

If you contact us through the website, we use the details you provide only to respond to your enquiry. Our website host may collect standard technical information such as your IP address and browser type to keep the site running and secure.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.

Contact us

Phone 0488 340 092 or email Admin@tayladcareservices.com.au.